I will be contacting all governmental and consumer protection agencies over 2 10 Home Buyers Warranty unethical business policies that put the public at risk. This company didn't come out the same day and when they came up from Orlando, they looked at our air conditioner and needed to order a part so they had to get 2 10’s approval to do that. So they went back down there. Then the part took three weeks to get in and we were dying. It just so happened that it was in the spring. The temperature was not over 90 degrees, but it was in the 80s. It was really hot and uncomfortable. I kept calling to find out the status of things and that was when I found out that this company was in Orlando. The 2 10 rep said they had no idea and that the company had said that they take calls from Jacksonville. I was like, "Oh my God. Are you kidding me?We’re dying here.
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She said that she had many pool and plumbing problems this past year. They sent someone out for her plumbing problem. They were without water for almost 4 days waiting on the guy to show up. When he did not only was he not very professional he seemed to be very new to the trade and didn't know what he was doing. He ended up causing more problems than they started with and FORGOT to turn off the water to their garage apartment before he left for the evening and the next day the apartment was flooded which created a whole new slew of issues of having to replace carpet, sheet rock and molding. No thank you I don't need someone coming into my home and creating additional problems. We recently purchased our first home which was built in the 1920's. The age of the house along with my husband being away from home at least 60 hours a week and having a newborn + a 2 year old prompted us to purchase a plan through AHS. We'd hoped this would alleviate stress and unexpected expenses, but instead it has only added stress to our lives. Just to get a few small leaks repairs has taken over two months and one of them is still not fixed. Their contractor was definitely sketchy.