The companies that have done the work have always responded quickly by phone and email. These companies are local and you are given their phone numbers. They have done excellent work, come on time, and been very courteous. I pay the $75. 00 initial visit fee and the monthly fee and they have taken care of the rest on the 3 occasions that I have called. I really have had nothing but good experiences with HBW and would recommend them. So far, they have provided me with great peace of mind. My experience in submitting claims with 2 10 has been very good. I do it by phone and the reps are very pleasant. I had an air conditioner problem and they responded. The next day, the guy was there on time and diagnosed the problem.
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It’s not up to them that the contractor doesn’t show up because they have other contractors they can call. I just bought a home and have had a 2 10 warranty that came with the home. I have been dealing with these people for a month just to have my drain snaked. The plumbing company was very lazy and instead of actually inspecting my problem they guesstimated what was wrong. That has been a month ago and I have been contacting the contractor and 2 10 about the situation because I have had to do dishes and my standup shower. I finally complained enough so the contractor called me today and said I need to replace the drain pipe in question so they can snake it which obviously defeats the purpose of them snaking it. The following is an email written to 2 10 Home Warranty on July 27 related to my HVAC issue: First and foremost, thank you for your assistance regarding work order . This is to confirm $662 will be paid back to me after I forward the final paid invoice of work provided to get my central air unit repaired. To reiterate my stand from our earlier conversation, all options to utilize an in network contractor were exhausted. As I referenced in my email below, 2 10 provided a contractor Express Plumbing Heating and Air that was located in San Diego area code 858, some 170 miles away from the property address. Another 2 10 recommended contractor was Comfort Services, but they never called me to set up an appointment.